Terms & Conditions
This website is operated by Sophie By Mae. Throughout the site, the terms “we”, “us” and “our” refer to Sophie By Mae. Sophie By Mae offers this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”), including any additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation browsers, vendors, customers, merchants and contributors of content.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
Any new features or tools added to the current store shall also be subject to these Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1 – Online Store Terms
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your country, state or province of residence, or that you have given consent for any of your minor dependents to use this site.
You may not use our products or services for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any viruses, malware or other code of a destructive nature.
A breach or violation of any of these Terms may result in immediate termination of the Service.
Section 2 – General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.
Section 3 – Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this website is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
Section 4 – Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part of it) without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
Section 5 – Products or Services
Certain products or services may be available exclusively online and may have limited availability. Returns or exchanges are only possible in accordance with our Refund & Return Policy:
Refund & Return Policy
We make every effort to display the images and colours of our products as accurately as possible, but we cannot guarantee that your screen will display them exactly.
We reserve the right to limit sales of our products to any person, geographic region or jurisdiction.
Section 6 – Accuracy of Billing and Account Information
We reserve the right to refuse or cancel any order you place with us. We may limit quantities purchased per person, per household or per order.
You agree to provide current, complete and accurate purchase and account information and to update it promptly when needed.
Section 7 – Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control.
Use of these tools is entirely at your own risk and they are provided “as is” and “as available” without any warranties.
Section 8 – Third-Party Links
Certain content, products and services available via our Service may include materials from third parties. Links to third-party websites are not our responsibility, and we are not liable for their content or practices.
Section 9 – User Comments, Feedback and Other Submissions
By submitting comments, ideas, suggestions or other materials, you grant us the right to use, edit, publish, translate and distribute them without restriction in any medium.
Section 10 – Personal Information
Your submission of personal information is governed by our Privacy Policy:
Privacy Policy
Section 11 – Errors, Inaccuracies and Omissions
Occasionally there may be information on our site that contains errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.
Section 12 – Prohibited Uses
You are prohibited from using the site or its content for any unlawful purpose or to solicit others to perform unlawful acts.
Section 13 – Disclaimer of Warranties and Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free.
Section 14 – Indemnification
You agree to indemnify and hold harmless Sophie By Mae and its affiliates from any claim or demand made by any third party arising out of your breach of these Terms and Conditions or applicable law.
Section 15 – Severability
If any provision of these Terms and Conditions is determined to be invalid or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law.
Section 16 – Termination
These Terms and Conditions remain in effect until terminated by either you or us.
Section 17 – Entire Agreement
These Terms and Conditions and all policies constitute the entire agreement between you and us regarding your use of the Service.
Section 18 – Governing Law
These Terms and Conditions are governed exclusively by Dutch law.
Section 19 – Changes to the Terms and Conditions
We reserve the right to change these Terms and Conditions at any time. It is your responsibility to check this page regularly.
Section 20 – Contact Information
Store name: Sophie By Mae (part of New Global Vision Commerce B.V.)
Email: Support@sophiebymae.com
We aim to reply to all emails within 24 hours.
Customer service hours:
Monday to Friday: 09:00 – 21:00
Saturday & Sunday: 09:00 – 18:00